We are telemedicine and pharmacy e-commerce platform dedicated to modernising access to medical expertise and treatments.

How DocMedX Works

It is important to understand our role in your healthcare journey. DocMedX is a digital platform that connects patients with healthcare professionals and pharmacies.

Our service coordinates a three-step process:

1. Consult a doctor: Depending on your individual case, you may be offered a doctor consultation, and if appropriate, an issuance of an E-prescription via telemedicine, and/or an in-person visit.
2. Redeem prescription: Send your E-prescription to one of docmedx.com's partner mail-order pharmacies, request to redeem it at a local pharmacy of your choice, or request your prescription to be delivered to you in a paper copy.
3. Get medication: In case of partner mail-order pharmacy selection, your medication will be delivered within 1-2 working days.

DocMedX manages the technical infrastructure, customer support, and coordination between the pharmacies, and when needed, with healthcare professionals to ensure you receive a high-quality service.

Corporate Information

To ensure full transparency regarding the companies behind the DocMedX brand, please find our corporate details below:

1. DocMedX Ltd

DocMedX Ltd is responsible for the development and operation of the partner telemedicine platform.

• Registered Address: Dept 7018, 196 High Road, Wood Green, London, United Kingdom, N22 8HH
• Registration Number: 17408698
• Role: Platform owner and operator
• Please note that DocMedX Ltd cooperates with EU/EEA licensed doctors who provide the telemedicine services on top of the platform.

Our Partner Pharmacies

Patient safety is our priority. We only partner with fully licensed, regulated pharmacies within the UK. These pharmacies are subject to strict oversight by their respective national health authorities. Some of the pharmacies we work with include:

Safety & Certifications

We operate in strict accordance with European regulations for cross-border healthcare. Our platform is verified by independent bodies to ensure that your data is handled securely and that the medical advice you receive meets clinical standards.

For more detailed information regarding our legal framework and your rights as a patient, please visit the following pages:

• T&Cs
• Privacy Policy

Contact & Support

Our dedicated support team is here to assist you with any questions regarding our platform, your consultation, or the delivery of your order.

• Email: info@docmedx.com
• Phone: +447893932336
• Support Hours: Monday-Friday, 09:00-17:00

Please note that any past connection between docmedx.com and the Dutch pharmacy entity DocMedX NL B.V. has been halted; as of early December 2025, the docmedx.com website is no longer cooperating with DocMedX NL B.V.