DocMedX · Blog
How an Online Consultation Works: From Questionnaire to Delivery
Updated: July 15, 2026 · Germany
Getting medical treatment online can feel unfamiliar the first time. This article walks through exactly what happens between starting a consultation and receiving your medication at home.
Step 1: The Medical Questionnaire
You begin by answering a short questionnaire about your symptoms, medical history, and current medications. The questions are designed by clinicians and adapt to your answers, so a doctor gets the full picture before making any decision.
Step 2: Doctor Review
A licensed doctor reviews your submission personally. If treatment is clinically appropriate, they issue a prescription. If something needs clarification, they follow up — and if treatment is not safe for you, they will say so and explain why.
Step 3: Discreet Delivery
Once approved, your prescription goes to a regulated partner pharmacy. Medication is dispatched in plain, unbranded packaging, and most orders arrive within a few working days.
At every step your data is handled confidentially, and you can contact our support team or the reviewing doctor with questions.